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ARMF Australian Remittance Terms & Conditions

Version 1.1 · Effective date: 1 September 2026 · Last updated: 30 August 2026

These Terms govern the international money remittance services provided in Australia by ARM Financial Services Pty Ltd trading as ARM Financial and ARMF.

About ARMF

ARM Financial Services Pty Ltd is an Australian company with ABN 35 659 595 570 and ACN 659 595 570. Its address is Suite 110, Level 1, 530 Little Collins Street, Melbourne VIC 3000, Australia.

ARMF provides international money remittance services to eligible customers in Australia.

ARMF is registered with AUSTRAC as an Independent Remittance Dealer under Australia's anti-money laundering and counter-terrorism financing framework. AUSTRAC registration details: AAN 100812026 | RE Number 75630.

AUSTRAC registration relates to ARMF's obligations under Australia's AML/CTF laws. It does not constitute an endorsement or guarantee of ARMF or its services by AUSTRAC or the Australian Government.

ARMF is not an authorised deposit-taking institution (ADI) and does not operate as a bank.

Scope of These Terms

These Terms apply to international money remittance services made available by ARMF to customers based in Australia.

Although ARMF's global website may describe other products or functionality, including multi-currency wallets, cards, invoicing, local payments or other financial services, those products are not available to Australian customers unless ARMF expressly makes them available to you and provides any additional terms or disclosures that apply.

If separate terms apply to a particular product or customer category, those specific terms will prevail to the extent of any inconsistency.

ARMF ONLY offers remittance services to the residents of Australia. ARMF DOES NOT OFFER WALLETS, CARDS, Personal Financial Management, Payment Splitting, QR Payments and Peer to Peer Payments Modules to the residents of Australia.

Who May Use ARMF

To use ARMF you must satisfy our eligibility and onboarding requirements.

For an individual account, you must be at least 18 years old, have legal capacity to enter into a binding contract, satisfy our identity-verification requirements, and be located in a jurisdiction in which we are permitted to provide the relevant service.

Where ARMF permits business customers, the business must be validly established and each person acting for it must have authority to do so. We may require information about directors, beneficial owners, controllers and authorised representatives.

You must use your account only for lawful purposes and in accordance with the customer type for which it was approved. An ARMF account is personal to you or your approved business and must not be transferred, sold or made available to another person.

Identity Verification and AML/CTF Requirements

Australian law requires ARMF to undertake customer due diligence and monitor customer relationships and transactions. We may ask you to provide information including your full legal name, date of birth, residential address, nationality, occupation, identity documents, information concerning the purpose of your transactions and, where appropriate, information concerning your source of funds or source of wealth.

We may use electronic verification services, government or commercial data sources and, where appropriate and permitted by law, biometric identity-verification technology. We may ask for additional or updated information at any time during our relationship with you.

You must ensure that information and documents provided to us are accurate, complete and current, and promptly notify us if your details change. If you do not provide information that we reasonably require, we may be unable to open or maintain your account or process a transaction. We may be legally prevented from explaining certain compliance checks, investigations, transaction delays or reports to you.

The ARMF Remittance Service

ARMF allows eligible customers to instruct us to transfer money to recipients in supported countries and currencies. Available destination countries, currencies, payment methods, transaction limits and processing times may change from time to time.

A corridor or service appearing on our website does not guarantee that it will be available to you. Availability may depend on your location, verification status, transaction history, payment method, regulatory requirements and the availability of our banking and payment partners.

Exchange Rates, Quotes and Fees

Before you confirm a transfer, we will display the key transaction information available to us, including:

  • the amount you wish to send;
  • the relevant currencies;
  • the exchange rate applicable to the transaction;
  • any ARMF transfer or conversion fee;
  • the total amount payable by you; and
  • the amount expected to be delivered to the recipient.

An exchange-rate quote may only remain valid for the period shown on the transaction screen. If a quoted rate expires before we receive the required funds or before the transaction is accepted for processing, we may require you to accept a new quote.

Banks, payment networks, correspondent institutions or recipient institutions may impose their own fees or make currency conversions. Where such charges are outside ARMF's control, they may reduce the amount ultimately received by the recipient. We will disclose charges known to ARMF before you confirm a transaction wherever reasonably practicable.

Giving Us a Transfer Instruction

When submitting a transfer you must provide complete and accurate information about the recipient and destination account or payment method. You are responsible for checking recipient details before confirming the transfer.

Once you confirm a transaction, you authorise ARMF to process it in accordance with your instruction and these Terms. We may require payment from a bank account or other funding source held in your name or in the name of your approved business, and may reject or return funds received from an unauthorised third party or an unsupported funding method.

Receipt of your funds does not necessarily mean that we have accepted or completed the transfer. Processing remains subject to our compliance, fraud, sanctions and operational checks.

Processing and Delivery Times

Any transfer time displayed on our website, application or transaction screen is an estimate rather than a guarantee unless we expressly state otherwise. Transfers may be delayed by matters including compliance reviews, banking cut-off times, public holidays, destination-country requirements, recipient-bank processing, intermediary banks, payment networks, technical issues or other events outside our reasonable control. We will take reasonable steps to process accepted transactions promptly.

Cancelling or Changing a Transfer

If a transaction remains in a status that permits cancellation, you may use the cancellation function made available through the ARMF platform or contact us immediately. Once ARMF or one of our payment partners has sent an irrevocable payment instruction or the recipient's institution has processed the payment, cancellation may no longer be possible.

If you ask us to recover or recall a payment after processing has begun, we will take reasonable steps to assist but cannot guarantee recovery. You may be responsible for reasonable third-party costs actually incurred in attempting to recall or recover the payment, where permitted by law and disclosed to you.

Incorrect Recipient Details and Failed Transfers

You must carefully verify recipient information before confirming a transaction. If you provide incorrect account details, ARMF will take reasonable steps to assist in recovering the funds where recovery is possible, but we cannot guarantee that funds can be recovered once sent.

If a transaction cannot be completed because it is rejected by a bank, payment partner or recipient institution, we will ordinarily return recoverable funds to you after deducting any reasonable third-party charges that we cannot recover, to the extent permitted by law. Refunds will normally be made to the original or another verified funding source. Where currency conversion has already occurred, a refund may be affected by subsequent exchange-rate movements unless applicable law requires otherwise.

Transaction Limits

We may apply limits to individual transactions or to transactions conducted over a particular period. Limits may vary according to your customer type, verification status, payment method, destination, transaction history and risk profile. We may change limits where reasonably necessary for legal, regulatory, fraud-prevention, security, operational or risk-management reasons.

Compliance Reviews, Delayed and Refused Transactions

We may delay, decline, block, suspend, return or, where legally permitted, reverse a transaction where we reasonably consider this necessary to:

  • comply with applicable law, regulation, sanctions or a direction from a competent authority;
  • meet our AML/CTF obligations;
  • prevent or investigate suspected fraud or scams;
  • protect you, ARMF or another person from suspected unauthorised activity;
  • verify information provided by you;
  • comply with the requirements of a banking or payment partner;
  • manage material operational or security risks; or
  • enforce these Terms.

In some circumstances, Australian law may prevent us from telling you why a transaction has been delayed, blocked or reported.

Sanctions and Prohibited Use

You must not use ARMF to engage in, facilitate or disguise unlawful activity. This includes money laundering, terrorism financing, proliferation financing, fraud, scams, sanctions evasion, tax evasion, structuring transactions to avoid legal reporting requirements or dealing with funds derived from unlawful activity.

You must not knowingly:

  • provide false or misleading information;
  • use another person's identity;
  • allow another person to operate your account;
  • send money on behalf of an undisclosed third party;
  • circumvent transaction limits or compliance controls;
  • use a personal account as a money-transfer, payment-aggregation or similar commercial service;
  • attempt to interfere with or compromise ARMF's systems; or
  • use ARMF for a purpose prohibited by applicable law or our published acceptable-use requirements.

ARMF may conduct sanctions and financial-crime screening against lists and information sources applicable to ARMF, a transaction or our banking and payment partners.

Keeping Your Account Secure

You must take reasonable steps to protect your account, credentials and devices. You must keep passwords, PINs, one-time passwords and authentication codes confidential and must not provide them to another person. You should independently verify unexpected payment requests and recipient-detail changes using a trusted communication channel.

ARMF will not ask you to disclose your full password, PIN or one-time authentication code by unsolicited telephone call, email or text message.

Scams can include romance, investment, invoice, impersonation, AI/deepfake, phishing, remote-access, malware, technical-support and customer-support scams. You are responsible for taking reasonable care and independently verifying the recipient, payment purpose and changed payment details before authorising a transfer. If ARMF gives a clear transaction-specific warning and, after a reasonable opportunity to stop and verify the payment, you expressly instruct ARMF to proceed, that conduct may be taken into account when assessing responsibility or reimbursement, subject always to applicable law and any responsibility ARMF cannot lawfully exclude.

You must notify us immediately at support@armf.com if you believe your account or device has been compromised, your credentials have been disclosed, a transaction was not authorised by you, or you may have been the victim of a scam. We may temporarily restrict an account or transaction while investigating suspected unauthorised activity.

Funds Pending Transfer

Money provided to ARMF for a remittance transaction is provided for the purpose of executing that transaction and is not a deposit or investment with ARMF. ARMF may use accounts and settlement arrangements maintained with banks and payment partners to receive, hold temporarily, transmit or return funds associated with your transfer. ARMF does not pay interest on money held temporarily for the purpose of completing a remittance transaction.

Third-Party Banks and Payment Partners

ARMF relies on banks, payment processors, correspondent institutions and other payment partners to complete international transfers. Those parties may operate under their own terms, processing rules, operating hours and regulatory requirements. We are responsible for exercising reasonable care in selecting and managing providers used to supply the ARMF service, but we cannot control every action or failure of an independent financial institution or payment network.

Service Availability

We aim to provide a reliable service but do not guarantee that the website, application or transfer functionality will always be uninterrupted or error-free. We may temporarily suspend or restrict access for maintenance, security, legal, compliance or operational reasons. Where reasonably practicable, we will provide notice of planned material interruptions.

Account Suspension and Closure

You may ask to close your account at any time, subject to pending transactions, unresolved disputes, amounts owed to us and records that we are legally required to retain. We may restrict, suspend or close an account immediately where reasonably necessary because of suspected unlawful activity, fraud, sanctions, security risk, material breach of these Terms, failure to satisfy our ongoing customer due-diligence requirements or a legal or regulatory requirement.

For closure based only on ordinary business or operational considerations, we will provide reasonable notice where practicable. Closing your account does not affect rights or obligations relating to transactions completed before closure.

Liability and Your Statutory Rights

Nothing in these Terms excludes, restricts or modifies any guarantee, statutory right, remedy or liability that cannot lawfully be excluded, restricted or modified under applicable Australian law, including applicable consumer protections under the Australian Securities and Investments Commission Act 2001 (Cth), the Australian Consumer Law where it applies, and any other mandatory law.

Subject to those rights and to the extent permitted by law, ARMF is not responsible for loss to the extent that the loss was caused by incorrect or incomplete information supplied by you; your breach of these Terms; your failure to take reasonable steps to secure your account; a transaction that you authorised as a result of a scam, except to the extent ARMF is legally responsible; the lawful exercise of our compliance obligations; a failure or delay of an independent bank, payment network or telecommunications provider outside our reasonable control; or an event beyond our reasonable control.

These exclusions and limitations do not apply to ARMF's fraud or wilful misconduct, or to negligence, statutory liability or any other obligation to the extent that applicable law does not permit that liability to be excluded or limited. Subject to those protections and to the maximum extent permitted by law, ARMF's monetary liability is subject to the aggregate liability cap set out in the "Limitation of Liability, Liability Cap and Force Majeure" section of our legal documents. That cap applies collectively to one incident, a series of incidents, multiple incidents and all claims combined.

No Financial, Investment, Tax or Legal Advice

ARMF provides payment and remittance services.

Information on our website, application, help center, blog or other communication channels is general information unless expressly stated otherwise. It is not financial, investment, tax or legal advice and does not take account of your personal circumstances.

Complaints

If you are dissatisfied with ARMF or one of our services, please contact us first so that we can investigate the matter.

  • Email: complaints@armf.com
  • Phone: +61 3 8679 2233
  • Postal address: ARM Financial Services Pty Ltd, Suite 110, Level 1, 530 Little Collins Street, Melbourne VIC 3000, Australia

We will acknowledge complaints promptly and aim to provide a final response within the timeframe applicable to the complaint under Australian law and any regulatory requirements applying to ARMF.

ARMF is a member of the Australian Financial Complaints Authority (AFCA). Where your complaint falls within AFCA's jurisdiction, you may refer an unresolved complaint to AFCA. Phone: 1800 931 678, Website: afca.org.au. ARMF's AFCA member number is FF157726. Privacy complaints are dealt with under our Privacy Policy and may also be referred to the Office of the Australian Information Commissioner where applicable.

Privacy

Our collection, use, disclosure and protection of personal information is governed by our Privacy Policy, which forms an important part of your relationship with ARMF and is available on our website.

Changes to These Terms

We may amend these Terms to reflect changes to our services, technology, business operations, legal obligations or regulatory requirements. Where a change is materially adverse to you, we will provide reasonable advance notice unless an earlier change is required by law, regulation, security considerations or circumstances outside our reasonable control. Changes will not retrospectively alter a transfer that has already been completed. If you do not agree with a material change, you may stop using the service and request closure of your account, subject to any outstanding transactions or obligations.

Website Use and Intellectual Property

The content, branding, software, graphics, designs and other intellectual property appearing on ARMF's website and platform belong to ARMF or its licensors. You may use the website and application only for lawful personal or approved business purposes.

You must not attempt to gain unauthorised access to ARMF systems, introduce malicious software, interfere with platform operation, misuse automated tools or reproduce substantial ARMF content without permission except where permitted by law. Links to third-party websites are provided for convenience. ARMF does not control and is not responsible for third-party websites or their content.

Governing Law

These Terms are governed by the laws of Victoria, Australia. You and ARMF submit to the non-exclusive jurisdiction of the courts of Victoria and courts having jurisdiction to hear appeals from them. Nothing in this section limits any right you have to bring a claim in another jurisdiction where Australian consumer law or another applicable law gives you that right.

General

If part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply. A failure by ARMF to enforce a provision on one occasion does not waive our right to enforce it later. You may not transfer your ARMF account or your contractual rights to another person without our consent. We may transfer our rights or obligations as part of a lawful corporate restructuring, business transfer or sale, provided this does not remove any non-excludable rights you have. We may communicate with you electronically using the email address, mobile number, website or application associated with your account. These Terms are written in English; where we provide a translation for convenience, the English version will prevail to the extent permitted by law.

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